IP Latency Statistics

Verizon Enterprise Solutions is constantly measuring the latency (speed) of core areas of its network using data collected by pings via the Internet Control Message Protocol (ICMP).

How is the data collected?

Data is collected from designated routers in key network hubs world-wide, in 5-minute intervals. Monthly latency and packet delivery statistics are derived from averaging all samples from the previous month.

What are our targets?

Verizon Enterprise Solutions Service Level Agreements (SLAs) guarantee

Monthly latency figures of:

• 45ms or less for regional round trips within North America.
• 30ms or less for regional round trips within Europe.
• 90ms or less for transatlantic round trips between London and New York.

Packet delivery of:

• 99.5 percent or greater for regional round trips within Europe and North America.
• 99.5 percent or greater for transatlantic round trips between London and New York.

Verizon Enterprise Solutions Latency Statistics (ms)
	2015								2014
Trans Atlantic (90.000)	72.100	73.216	72.912	75.337	72.374	72.000	71.850	72.338	72.538	72.486	75.019	72.845
Europe (30.000)	11.662	11.534	11.572	11.547	11.599	11.629	11.653	11.706	11.781	11.740	11.849	11.677
North America (45.000)	34.260	35.922	35.557	35.014	35.627	35.872	35.793	35.768	36.447	35.834	35.388	35.741
Intra-Japan (30.000)	10.490	9.351	8.468	8.166	8.353	8.599	8.887	8.844	11.454	8.629	8.388	8.818
Trans Pacific (160.000)	109.773	109.733	109.740	109.818	109.907	109.878	109.815	109.819	109.795	109.797	109.762	109.700
Asia Pacific (125.000)	96.161	96.431	95.767	95.366	95.238	96.874	94.432	102.921	114.276	96.065	95.538	97.376
Latin America (140.000)	134.686	137.473	138.059	138.139	139.751	142.366	137.296	137.467	136.883	137.234	142.068	144.063
EMEA to Asia Pacific (250.000)	167.362	118.534	118.588	118.742	119.805	119.957	119.873	119.889	134.449	161.106	142.132	123.219

Verizon Enterprise Solutions Latency Statistics for Country Specific Metrics (ms)
	2015								2014
Hong Kong to US (230.000)	160.944	164.964	163.605	163.800	160.969	163.101	166.209	159.445	152.159	152.100	152.194	155.080
Singapore to US (260.000)	182.321	182.431	182.355	171.818	177.869	184.449	182.582	178.739	182.881	180.743	181.859	175.581
Australia to US (210.000)	152.168	152.456	154.947	154.602	154.791	154.565	154.623	154.578	154.576	154.575	154.799	154.332
Argentina to US (160.000)	126.023	125.889	126.150	125.260	125.277	124.627	124.785	124.489	124.606	124.467	127.916	132.293
Brazil to US (130)	112.663	116.170	116.019	114.784	115.436	115.923	115.511	115.205	116.079	116.327	115.870	115.891
Chile to US (150.000)	97.736	97.366	97.895	97.595	98.028	98.598	98.488	99.093	98.321	99.078	97.730	98.636
Colombia to US (95.000)	57.917	58.235	57.510	57.521	58.129	57.232	57.209	57.531	57.187	57.973	58.582	58.500
Panama to US (60.000)	45.748	45.852	45.851	45.859	46.771	46.158	46.771	45.859	45.854	46.340	46.267	46.231
Venezuela to US (110.000)	50.049	50.113	50.191	50.104	50.770	52.985	54.416	50.249	50.894	50.325	50.141	50.135
NA to India (380.000)	246.041	248.228	248.096	253.353	252.103	252.738	252.008	253.387	266.727	293.393	285.620	253.937
NA to Intra EMEA (110.000)	85.539	87.895	89.232	89.957	92.467	87.998	87.624	89.164	87.983	88.067	88.046	88.827
NA to Korea (200.000)	-	136.875	135.917	130.950	136.220	138.713	139.181	139.011	138.163	139.051	139.348	139.289
NA to Taiwan (220.000)	-	144.050	143.291	144.054	143.598	143.373	143.766	143.740	143.817	143.673	145.132	146.655
Hongkong to Sydney (180.000)	131.306	130.571	128.840	128.315	129.165	128.661	128.177	129.006	140.701	133.151	129.433	129.419
Hongkong to Singapore (65.000)	31.122	30.778	31.309	31.747	31.168	31.354	31.572	34.166	36.860	32.212	33.458	35.201
Hongkong to Tokyo (125.000)	62.867	55.231	55.219	55.263	55.211	55.237	55.190	56.190	57.410	58.178	59.340	59.457
Singapore to Sydney (150.000)	100.367	100.230	100.071	100.116	99.325	98.313	96.548	139.658	174.707	103.403	101.069	100.545
Singapore to Tokyo (115.000)	76.721	78.228	77.949	77.980	78.048	94.067	83.424	77.948	77.331	76.512	76.473	79.422
Sydney to Tokyo (150.000)	117.522	120.464	117.842	117.031	114.883	114.057	114.060	114.080	121.034	116.769	114.118	115.390
Korea to Singapore (200.000)	105.588	90.092	91.270	91.515	93.030	101.107	96.284	144.618	134.538	99.069	96.301	112.616
Korea to Hongkong (155.000)	74.027	43.375	43.598	43.518	43.655	43.669	43.614	44.846	43.656	53.833	52.049	93.191
Korea to Sydney (220.000)	149.315	153.765	153.172	152.439	153.804	152.418	153.197	255.433	234.305	157.079	152.752	152.723
Korea to Tokyo (80.000)	34.751	33.266	33.691	33.568	34.441	33.127	33.810	33.682	33.666	37.846	33.264	33.249
Korea to India (300.000)	170.851	136.163	137.991	137.411	136.992	136.889	136.366	139.284	138.912	156.707	147.909	194.669
Taiwan to Singapore (95.000)	-	76.347	59.273	60.603	63.991	60.299	68.417	72.118	61.213	56.893	55.561	55.917
Taiwan to Hong Kong (60.000)	-	26.233	25.600	30.984	37.613	40.699	26.591	32.536	27.662	25.218	23.829	24.239
Taiwan to Sydney (240.000)	-	154.037	154.472	155.732	154.708	154.552	154.440	162.403	158.482	155.196	153.951	154.474
Taiwan to Tokyo (95.000)	-	36.358	36.322	36.263	36.207	36.037	36.203	36.199	35.910	35.941	35.849	36.013
Taiwan to India (170.000)	-	116.863	119.907	122.979	123.097	120.897	123.642	146.226	131.153	120.554	123.723	122.966
India to Hongkong (140.000)	98.282	97.554	96.677	95.089	96.750	94.344	97.470	98.984	98.931	102.594	119.502	117.397
India to Singapore (150.000)	72.233	70.164	86.193	65.553	65.522	64.109	63.968	65.365	63.347	61.500	67.405	83.233
India to Sydney (265.000)	167.531	163.581	164.971	164.411	163.829	160.668	163.628	193.423	228.270	166.992	163.308	180.747
India to Tokyo (225.000)	144.126	140.805	142.182	141.890	142.625	160.344	148.083	143.581	142.297	140.848	147.577	161.308
NZ Transpacific (210.000)	154.665	154.762	154.676	153.374	150.838	154.759	153.210	143.498	151.287	146.951	143.566	149.314
NZ to UK (390.000)	342.605	302.026	304.358	284.178	283.534	289.200	315.623	343.423	328.559	296.477	296.761	310.569
India to UK (250.000)	168.455	118.739	119.233	118.597	119.500	119.709	119.913	119.929	136.303	155.932	142.149	124.428
Hongkong to UK (370.000)	251.196	253.273	251.740	262.793	249.958	253.528	259.686	259.817	253.166	258.881	263.002	257.187
UK to Korea (470.000)	322.616	263.937	267.727	267.649	273.848	269.366	268.527	273.613	265.957	270.113	271.558	275.182
Singapore to UK (310.000)	273.101	248.801	266.043	210.586	184.926	188.210	215.250	256.858	245.066	199.239	197.521	214.429
Australia to UK (405.000)	285.366	283.813	286.184	288.694	286.372	285.516	296.360	335.351	315.852	290.225	286.131	305.874
Japan to UK (330.000)	229.348	231.188	232.633	236.060	246.088	258.125	255.214	278.537	256.951	252.105	247.960	252.939
Taiwan to UK (360.000)	-	251.488	255.148	274.018	251.091	249.956	258.171	261.147	246.868	251.200	252.553	271.303
NZ to India (290.000)	184.168	182.649	181.464	180.928	177.432	177.447	180.089	212.552	250.374	184.428	181.257	200.233
NZ to Hongkong (230.000)	148.751	149.280	151.409	150.634	147.741	148.202	148.792	158.461	174.724	151.875	151.795	152.765
NZ to Korea (250.000)	175.043	177.350	174.957	173.522	173.206	169.361	170.084	169.978	169.952	175.057	169.462	169.510
NZ to Singapore (190.000)	117.215	117.218	116.999	117.175	117.194	117.146	117.005	164.436	207.870	121.273	120.333	119.075
NZ to Australia (60.000)	23.934	23.924	23.926	23.927	23.766	23.691	23.702	23.700	23.721	23.719	23.714	23.735
NZ to Japan (190.000)	140.975	143.738	141.110	140.317	138.054	136.894	136.899	136.932	136.936	137.891	136.994	136.921
NZ to Taiwan (250.000)	-	175.147	174.999	177.009	178.034	174.692	177.894	185.105	178.660	178.564	177.043	181.061
Sydney to Adelaide (40.000)	-	-	-	-	-	-	-	-	-	-	-	-
Sydney to Brisbane (40.000)	11.777	11.738	11.771	11.761	12.264	12.311	12.424	12.310	12.361	12.295	12.288	12.307
Sydney to Canberra (40)	8.104	8.102	8.111	8.116	8.091	8.092	8.094	8.085	8.097	8.086	8.102	8.061
Sydney to Melborne (40.000)	12.350	12.387	12.337	12.330	12.340	12.374	12.319	12.363	12.352	12.341	12.356	12.350
Sydney to Perth (80)	46.841	46.716	47.086	46.488	46.475	46.520	46.469	46.444	46.832	47.371	47.567	47.476
Malaysia to Australia (180.000)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to Hong Kong (85.000)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to India (120.000)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to Japan (110.000)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to Korea (135.000)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to New Zealand (215.000)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to Singapore (50.000)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to Taiwan (110.000)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to UK (280.000)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to Transpacific (230.000)	-	-	-	-	-	-	-	-	-	-	-	-

Verizon Enterprise Solutions Packet Delivery Statistics (%)
	2015								2014
Trans Atlantic (99.500)	99.998	99.955	99.999	100.000	99.999	100.000	99.995	99.994	99.998	99.998	99.988	99.979
Europe (99.500)	99.978	99.976	99.976	99.979	99.983	99.983	99.979	99.983	99.980	99.980	99.980	99.983
North America (99.500)	99.997	99.995	99.997	99.999	99.999	99.999	99.998	99.998	99.994	99.995	99.996	99.994
Intra-Japan (99.000)	100.000	99.998	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000
Trans Pacific (99.000)	100.000	100.000	100.000	99.997	100.000	99.996	100.000	100.000	100.000	100.000	99.998	100.000
Asia Pacific (99.000)	99.994	99.952	99.919	99.970	99.998	99.999	99.996	99.998	99.998	99.998	99.998	99.975
Latin America (99.000)	99.956	99.940	99.942	99.960	99.937	99.955	99.966	99.941	99.943	99.921	99.935	99.871
EMEA to Asia Pacific (99.000)	99.996	99.996	99.991	99.993	99.994	99.996	99.994	100.000	99.988	99.992	99.995	99.991

Verizon Enterprise Solutions Packet Delivery Statistics for Country Specific Metrics (%)
	2015								2014
Hong Kong to US (99.000)	100.000	100.000	100.000	99.936	100.000	100.000	100.000	100.000	100.000	100.000	100.000	99.994
Singapore to US (99.000)	100.000	100.000	100.000	100.000	99.987	99.915	99.727	99.935	99.943	99.978	99.593	99.998
Australia to US (99.000)	100.000	100.000	100.000	99.991	100.000	100.000	100.000	99.996	100.000	100.000	100.000	99.994
Argentina to US (99.000)	99.983	99.960	99.979	99.986	99.975	100.000	99.999	100.000	99.992	99.998	99.990	99.876
Brazil to US (99.00)	99.999	99.993	99.998	99.996	99.992	99.993	99.988	99.996	99.993	99.995	99.994	99.997
Chile to US (99.000)	99.996	99.997	99.992	100.000	100.000	99.999	99.995	100.000	100.000	99.994	99.992	99.903
Colombia to US (99.000)	99.984	99.996	99.997	100.000	99.991	100.000	100.000	100.000	100.000	100.000	100.000	100.000
Panama to US (99.000)	100.000	99.996	100.000	100.000	100.000	100.000	100.000	100.000	99.999	100.000	100.000	99.998
Venezuela to US (99.000)	99.897	99.929	99.927	99.942	99.935	99.944	99.941	99.903	99.886	99.856	99.874	99.890
NA to India (99.000)	99.984	99.951	99.999	99.999	100.000	99.990	99.989	99.994	99.990	99.989	99.965	99.984
NA to Intra EMEA (99.000)	100.000	99.955	99.999	100.000	99.997	100.000	100.000	99.994	99.996	99.995	99.998	99.991
NA to Korea (99.000)	-	100.000	100.000	100.000	100.000	99.996	100.000	100.000	100.000	100.000	100.000	100.000
NA to Taiwan (99.000)	-	100.000	99.978	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000
Hongkong to Sydney (99.000)	99.997	99.652	99.290	99.997	99.999	99.997	100.000	100.000	99.998	99.999	99.996	99.986
Hongkong to Singapore (99.000)	100.000	99.997	99.997	99.982	99.999	100.000	99.993	99.999	99.999	99.999	99.999	100.000
Hongkong to Tokyo (99.000)	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	99.998	100.000	100.000	99.998
Singapore to Sydney (99.000)	99.997	99.968	99.995	99.996	100.000	100.000	100.000	100.000	99.998	99.999	100.000	100.000
Singapore to Tokyo (99.000)	99.992	99.994	99.995	99.993	99.991	99.996	99.986	99.992	99.999	99.999	99.997	99.995
Sydney to Tokyo (99.000)	100.000	100.000	99.998	99.968	100.000	100.000	100.000	99.999	100.000	100.000	100.000	100.000
Korea to Singapore (99.000)	99.991	100.000	100.000	99.980	100.000	99.993	100.000	100.000	100.000	99.993	99.996	100.000
Korea to Hongkong (99.000)	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000
Korea to Sydney (99.000)	100.000	100.000	99.961	99.966	100.000	100.000	100.000	100.000	100.000	99.998	100.000	99.998
Korea to Tokyo (99.000)	100.000	100.000	100.000	100.000	100.000	100.000	100.000	99.998	100.000	100.000	100.000	100.000
Korea to India (99.000)	100.000	100.000	99.986	99.989	100.000	99.996	100.000	100.000	100.000	100.000	99.986	98.759
Taiwan to Singapore (99.000)	-	100.000	99.978	99.998	99.987	99.988	99.991	99.998	100.000	100.000	99.981	99.998
Taiwan to Hong Kong (99.000)	-	100.000	99.975	100.000	99.989	99.991	100.000	100.000	100.000	100.000	100.000	100.000
Taiwan to Sydney (99.000)	-	100.000	99.990	99.989	99.987	100.000	99.996	99.998	99.998	99.989	99.982	100.000
Taiwan to Tokyo (99.000)	-	100.000	99.998	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000
Taiwan to India (99.000)	-	99.993	99.975	99.998	99.989	99.938	100.000	99.028	99.711	99.996	99.998	99.991
India to Hongkong (99.000)	99.998	99.987	99.984	99.983	99.997	99.989	99.991	99.994	99.987	99.978	99.993	98.932
India to Singapore (99.000)	99.998	99.994	99.951	99.967	99.991	99.992	99.996	99.999	100.000	100.000	100.000	98.809
India to Sydney (99.000)	99.988	99.963	99.931	99.971	99.985	99.992	99.998	99.983	99.974	99.992	99.998	98.832
India to Tokyo (99.000)	99.985	99.987	99.941	99.949	99.992	99.975	99.981	99.993	99.973	99.994	99.995	98.847
NZ Transpacific (99.000)	100.000	99.994	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000
NZ to UK (99.000)	99.983	99.957	99.882	99.997	100.000	99.997	99.986	99.992	99.994	99.962	99.971	99.993
India to UK (99.000)	99.999	99.998	100.000	99.999	99.999	99.997	99.975	99.997	99.998	99.969	99.995	99.997
Hong Kong to UK (99.000)	99.996	99.980	99.993	100.000	99.999	100.000	99.991	99.991	99.985	99.988	99.977	99.966
UK to Korea (99.000)	99.987	99.982	99.982	100.000	100.000	100.000	99.995	99.982	99.987	99.995	99.980	99.984
Singapore to UK (99.000)	99.993	99.953	99.957	100.000	99.998	99.989	99.999	99.983	99.993	99.980	99.968	99.984
Australia to UK (99.000)	100.000	100.000	99.988	99.985	99.995	99.993	99.994	99.991	99.994	99.990	99.971	99.997
Japan to UK (99.000)	100.000	99.981	100.000	100.000	100.000	99.977	99.985	99.992	99.994	99.991	99.969	99.995
Taiwan to UK (99.000)	-	99.993	99.985	100.000	99.996	99.998	99.996	99.998	100.000	100.000	100.000	100.000
NZ to India (99.000)	99.987	99.957	99.935	99.908	100.000	99.992	99.999	99.997	99.981	99.980	99.983	98.887
NZ to Hongkong (99.000)	99.941	99.882	99.987	99.996	99.997	99.990	100.000	99.994	100.000	100.000	99.987	99.998
NZ to Korea (99.000)	99.998	100.000	99.951	99.926	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000
NZ to Singapore (99.000)	99.997	99.999	99.986	99.933	100.000	100.000	100.000	99.999	99.996	100.000	99.999	100.000
NZ to Australia (99.000)	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000
NZ to Japan (99.000)	100.000	99.998	99.997	99.965	100.000	100.000	100.000	99.997	100.000	100.000	99.998	100.000
NZ to Taiwan (99.000)	-	100.000	99.993	100.000	99.980	99.991	100.000	100.000	99.991	99.984	99.965	99.926
Sydney to Adelaide (99.000)	-	-	-	-	-	-	-	-	-	-	-	-
Sydney to Brisbane (99.000)	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000
Sydney to Canberra (99.00)	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	99.989	100.000	100.000	100.000
Sydney to Melborne (99.000)	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000
Sydney to Perth (99.000)	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000	100.000
Malaysia to Australia (99.0)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to Hong Kong (99.0)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to India (99.0)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to Japan (99.0)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to Korea (99.0)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to New Zealand (99.0)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to Singapore (99.0)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to Taiwan (99.0)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to UK (99.0)	-	-	-	-	-	-	-	-	-	-	-	-
Malaysia to Transpacific (99.0)	-	-	-	-	-	-	-	-	-	-	-	-

Verizon Enterprise Solutions Jitter Statistics (ms)
	2015								2014
U.S. Jitter (1.00)	0.217	0.051	0.05	0.128	0.056	0.061	0.049	0.035	0.036	0.039	0.037	0.038
Europe Jitter (1.00)	0.024	0.025	0.023	0.024	0.024	0.024	0.025	0.024	0.024	0.024	0.024	0.023

Verizon Enterprise Solutions MOS Statistics
	2015								2014
U.S.MOS	3.87	4.03	4.03	4.00	4.03	4.03	4.01	4.00	4.00	4.00	4.00	4.00
European MOS	4.04	4.04	4.04	4.04	4.04	4.04	4.02	4.01	4.01	4.02	4.01	4.01

SLA VSAT Statistics

Verizon Enterprise Solutions is constantly measuring the latency (speed) of core areas of its network using data collected by pings via the Internet Control Message Protocol (ICMP).

How is the data collected?

Network Transit Delay is the round trip average monthly delay between the origination and the destination between the in-route and out-route demarcation points.

Network Packet Guarantee is measured based on the percentage of test packets that reach their intended destination, divided by the total number of test packets sent.

What are our targets?

Verizon Enterprise Solutions Service Level Agreements (SLAs) provide:

• Network Transit Delay - 800 Msec or less for regional round trips within North America
• Network Packet Guarantee - 99% average or greater for regional round trips within North America

Network Transit Delay (ms)
	2015								2014
VSAT (ms) (800)	645.661	643.352	642.843	637.436	613.045	613.045	615.387	616.076	630.945	627.002	629.37	623.958

Network Packet Guarantee (%)
	2015								2014
VSAT (%) (99)	99.887	99.905	99.889	99.875	99.902	99.902	99.904	99.919	99.883	99.899	99.926	99.922

Private IP Network SLA Statistics

Verizon Enterprise Solutions is constantly measuring the performance metrics of its Private IP network utilizing a variety of tools. Following are the actual performance measurements for the past 12 months:

How is the data collected?

US Network Delay is calculated by measuring round trip transit delay between Verizon Enterprise Solutions-designated backbone network nodes across the contiguous US PIP Network and averaging the results over a thirty day period.

Network MOS is calculated by sampling performance scores for the EF traffic class, using the standards based E-model (ITU-T G.107), between Verizon Enterprise Solutions-designated backbone network nodes in each specific region and averaging the results over a thirty day period.

What are our targets?

The US Network Delay Service Level Standard is 36ms roundtrip or less using 64-byte packets for measurement. The network monthly average MOS performance for EF traffic is a minimum of 4.0.

Private IP US Network Latency (ms)
	2015								2014
US Network Delay	34.8	34.9	36.7	34.2	34.7	32.5	32.5	33.3	33.1	33.7	33.9	33.88

Private IP Network Mean Opinion Score ("MOS")
	2015								2014
US Network MOS	4.39	-	-	-	-	-	-	-	4.29	4.29	4.29	4.25
EMEA Network MOS	4.24	-	-	-	-	-	-	-	4.30	4.30	4.31	4.26
APAC Network MOS	4.36	-	-	-	-	-	-	-	4.29	4.20	4.18	4.27