Unified Communications and Collaboration - One Talk

Combine landlines and smartphones into one seamless solution.

Whether you are in the office or on the go, having reliable access to colleagues and constituents is critical to the success of your agency’s mission.

One Talk^SM is a mobile-first business IP phone solution that keeps you in touch whether you’re in the office or the go. It integrates your landline and wireless services, helping you avoid unanswered calls or placing constituents on hold. One Talk supports your agency whenever your constituents call, so you can:

• Share a common number between your mobile and desk phones.
• Take calls on either phone with a simultaneous ring¹.
• Move calls seamlessly between your phones¹.
• Conference with up to six people.
• Customize every line and feature through an easy-to-use web site.

This is because One Talk mobile devices and desk phones work together, sharing one number, with the same system features on each device. There is no need to awkwardly interconnect separate mobile and desk numbers or devices.

What is One Talk

One Talk is an innovative mobile-first communication service that provides government customers of all sizes with an integrated mobile and office solution of advanced telephony functions, driving improved communication and employee productivity, at an affordable price.

One Talk gives you the flexibility for out-of-office and in-the-office calling to work the same way, whether your employees use mobile phones, desk phones or both. The solution is easy to install and you can manage it from an easy-to-use web portal. You’ll have customizable personal and agency-wide business features to help make your employees more productive and responsive to the needs of your constituents.

How does it work

One Talk offers many of the communications features government customers expect from their voice solution. But, by building the service inside the Verizon mobile network it offers much more. By combining mobile and office services together into one solution, workers have the flexibility to be mobile only, desk-bound, or a combination of the two, moving between locations.

One Talk is also a multi-line telephone solution designed to service today’s ever-changing mobile work environment. This mobile-centric integration enables users to make or receive up to three (3) simultaneous calls among their devices, to move calls between their One Talk devices, and for associates in the office to provide call coverage and forwarding functions to mobile-only associates, even answering calls on their behalf when they can’t.

¹One Talk capable desk phone must be purchased from Verizon to support this feature.

The Verizon advantage

With one bill, one service provider, and one customer support organization, One Talk customers get a truly unified solution which runs over the nation’s largest and most reliable 4G LTE network. A better business phone solution combined with a better network will make your mobile and customer experiences work better together. Verizon 4G LTE is available in 500+ markets and is available to 98 percent of the U.S. population. But don’t just take our word for it. RootMetrics sets the standard for mobile performance measurement, and it rates Verizon #1 nationwide with nine consecutive national awards for overall performance, reliability, data, calls, and an eighth consecutive national award in speed.*

*Rankings based on the RootMetrics® U.S. National RootScore® Report: 2nd half 2017. Tested with best commercially available smartphones on four national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of Verizon. Visit www.rootmetrics.com for more details.