Feb 13, 2018
Cloud storming: You need more than an umbrella to stay secure
Cloud computing technology has revolutionized the way organizations provision their information technology (IT) infrastructure. Migration to cloud computing replaces much of the traditional IT hardware found in an organization's cloud-hosting facility with virtualized, remote and on-demand software services—configured for its specific needs.
Feb 01, 2018
Keep the ‘person’ in personalized customer experience
Customer experience is critical to business success today, but few people consider the breadth of this fact and where technology fits versus personal human engagement. It encompasses every single interaction a consumer has with a company—whether that’s browsing a website, making a purchase or receiving after-sales care.
Jan 25, 2018
Tough Love and the Customer Experience Culture
Find a champion. Chances are, the organization responsible for customer experience is already well aware of the issues but lacks the support to convince a management team that is in denial or worse, apathetic. It’s been said ‘you can’t read the label of the jar you’re in’. You need to find a partner in the organization who has the courage to share the outside view of what’s on that label objectively and unapologetically.
Jan 12, 2018
Retail’s Digital Roadmap
Creating a fluid and responsive omnichannel experience for customers can be a daunting proposition for any retailer. It involves so much more than matching the right digital tech to the right customer expectations.
Jan 10, 2018
Mobile Customer Experience: Savvy shoppers. Ready associates.
Any device. Any time. This has been the demand of consumers and the mantra of Verizon for a while now, and we’ve been championing a “mobile first” innovation strategy to help enterprise customers meet the demand for mobile customer experience. But mobility is no longer a demand.
Jan 08, 2018
Operation “Surprise and Delight”
It was just eighteen months ago that Pokémon Go captured global attention, and people of all ages were out in the streets, loading up on pokéballs, and trying to catch and evolve their Pikachus and Charizards.
Jan 05, 2018
Adaptive CX Means Liquid Personalization
Customized offers.Assisted shopping.Mobile wish lists.Virtual cards.There are few industries experiencing a greater outside-in demand for digital innovation than the retail sector. Today’s retail customer is tech savvy, highly mobile, and looking for meaningful, personalized experiences. They want to order groceries online and pick them up at the curb.
Jan 04, 2018
Federal Government Modernization: Priorities for the Federal IT Executive
The Administration’s recent efforts to prioritize IT modernization point to the need for accelerated action inside the federal government.
Jan 04, 2018
Digital Convergence: The Perfect Storm
Digital Convergence Blog Series – Part 1National Retail Federation Show 2018Digital transformation. There’s probably been no bigger buzzword across industry in the last two years. The race for enterprise digitization is on, and now even early digital resisters are rapidly trying to catch up.
Dec 22, 2017
What’s driving the development of Virtual Network Services at Verizon?
Delivering the outcomes enterprises need is driving Verizon to listen to what customers have to say, and then taking action to respond.
Dec 21, 2017
What to consider when planning your future digital network
Most companies are far along on their journey to a digital world in which they can rapidly respond to customer needs, thanks to the flexible and scalable IT environments being put in place. The digital world, however, still relies on a communications network to be successful.
Nov 09, 2017
What does IoT really mean for the enterprise?
For most people, the Internet of Things (IoT) conjures up images of self-driving cars, smart refrigerators and fitness monitors. But in reality, some of the biggest IoT use cases are happening in B2B. Companies are leveraging the technology to improve the efficiency of their day-to-day processes and operations.
Feb 08, 2017
Data Breach Digest: Perspective is reality
Our 16 new cybercrime case studies provide insight into the biggest threats you face—plus tips on how to prevent them.
Feb 02, 2017
Data Breach Digest IoT Calamity: the Panda Monium
Read about one of the 2017 Data Breach Digest characters, Panda Monium. This scenario looks at what happened when one university was attacked by an Internet of Things (IoT) botnet barrage of 5,000 hosts.
Jan 23, 2017
Harvard Business Review - Big Data
Can you handle the volume, variety and velocity of IoT data?
Oct 28, 2016
Data Breach Digest Update - Data ransomware: User and file space error
Scenario #15 of the cybercrime case studies detailed how employees at one small company had access to their files held to ransom. Discover how you can avoid finding yourself in a Catch 22 situation.
Oct 26, 2016
Hybrid IT takes center stage
Oct 06, 2016
Giving up control article
Oct 05, 2016
Data Breach Digest Update - Hacktivist attack: Shedding light on the matter
Data Breach Digest scenario #8 focused on a critical infrastructure breach by a hacktivist. But it’s not just high-profile organizations that are at risk. Get our top tips for mitigating and responding to hacktivist attacks.
Sep 09, 2016
Data Breach Digest Update - CMS security: Keeping the pirates at bay
One of the cybercrime case studies in the Data Breach Digest involved pirates hacking into a global shipping company’s content management system to access data that aided their plunder. Learn how to protect yourself.
Sep 09, 2016
Verizon Intelligent Lighting Solutions