Oct 17, 2017
Darknet: The shady underbelly of the iceberg
Think of the internet as a large iceberg. The tip of the iceberg, which most people can see, is the internet. They can access it using normal channels such as search engines, social media and news websites.
Oct 12, 2017
Delivering smart, sustainable energy solutions
There’s no question that the Internet of Things (IoT) will transform the energy and utilities industry—that’s already happening. IoT is playing a central role in the modernization of the energy sector—perhaps more than in any other industry.
Oct 09, 2017
Staying safe online: Observing good digital hygiene
Online safety is more important than ever. Almost half of the world's population are using the internet. And they’re not just using it to access general information, but also to conduct their sensitive business online—including financial, health, personal and business transactions.
Oct 09, 2017
Data breaches: how long does the damage last?
Data breaches can be very expensive. As well as the loss of revenue, there are all the costs of identifying and fixing the problem.
Oct 03, 2017
CIOs need to embrace digital customer experience (CX), otherwise CIO will stand for “Career Is Over”
Today’s consumers have more power than ever before, with a multitude of digital tools at their disposal. They demand a seamless experience across all of their smart devices and channels. In response, companies are leveraging big data, artificial intelligence (AI) and machine learning to meet rising consumer expectations.
Oct 02, 2017
CX Day 2017: Celebrating customer experience
Why celebrate CX Day? We’re living in the age of the customer, and customer experience (CX) is at the heart of our business strategy. That’s why today, October 3, we’re celebrating CX Day.
Sep 29, 2017
My superb “Go-To-Gemba” customer experience
Recently, I had the most unexpected yet excellent customer experience with an agent of my bank. It was a Saturday and I needed cash so I could tip my stylist later that day.
Sep 27, 2017
Can you explain IoT without saying IoT?
I’m tired of hearing about IoT (Internet of Things)—it seems like the acronym appears in every other sentence on social media and in the press at the moment. It’s become such a buzzword that it’s lost its punch.
Sep 20, 2017
Creating the city of the future today
Cities are always looking for new ways to maintain high standards of living, better connect with citizens and find ways to save money—all while serving growing populations.
Sep 19, 2017
Data Breach Digest Update: Data ransomware - the Catch 22
The Data Breach Digest—a compilation of scenarios issued by the Verizon RISK Team at the beginning of the year—was written as a companion to the Data Breach Investigations Report (DBIR). In creating this DBIR companion, we tried to make it both entertaining and informative.
Sep 18, 2017
Preparing for GDPR? PCI DSS could help
It’s been almost impossible to miss coverage of the General Data Protection Regulation (GDPR). Who’d have thought that a data protection law would be a trending topic on Twitter?
Sep 12, 2017
Man vs machine, which delivers the best customer experience?
Dan Russo talks to Diane Magers, CEO of the Customer Experience Professionals Association, about how technology is transforming the customer experience. Diane, you’ve been working in CX for over 20 years. In that time, how have you seen the CX landscape change?
Feb 08, 2017
Data Breach Digest: Perspective is reality
Our 16 new cybercrime case studies provide insight into the biggest threats you face—plus tips on how to prevent them.
Feb 02, 2017
Data Breach Digest IoT Calamity: the Panda Monium
Read about one of the 2017 Data Breach Digest characters, Panda Monium. This scenario looks at what happened when one university was attacked by an Internet of Things (IoT) botnet barrage of 5,000 hosts.
Jan 23, 2017
Harvard Business Review - Big Data
Can you handle the volume, variety and velocity of IoT data?
Oct 28, 2016
Data Breach Digest Update - Data ransomware: User and file space error
Scenario #15 of the cybercrime case studies detailed how employees at one small company had access to their files held to ransom. Discover how you can avoid finding yourself in a Catch 22 situation.
Oct 26, 2016
Hybrid IT takes center stage
Oct 06, 2016
Giving up control article
Oct 05, 2016
Data Breach Digest Update - Hacktivist attack: Shedding light on the matter
Data Breach Digest scenario #8 focused on a critical infrastructure breach by a hacktivist. But it’s not just high-profile organizations that are at risk. Get our top tips for mitigating and responding to hacktivist attacks.
Sep 09, 2016
Data Breach Digest Update - CMS security: Keeping the pirates at bay
One of the cybercrime case studies in the Data Breach Digest involved pirates hacking into a global shipping company’s content management system to access data that aided their plunder. Learn how to protect yourself.
Sep 09, 2016
Verizon Intelligent Lighting Solutions