1. Introduction
The purpose of this policy is to explain how Verizon Enterprise Solutions collects, protects, and uses personal data in providing the high quality of global services you have come to expect.
Data protection and privacy laws around the globe, including those of the European Union (EU), EU Member States, certain countries in Asia and the American continents, and those countries deemed by the EU and others to provide "adequate" or "equivalent" protections, require Verizon Enterprise Solutions to provide you with certain information applicable to its collection of your personal data. Verizon Enterprise Solutions is committed to ensuring that any personal data supplied by its customers or otherwise generated by its business activities is collected and processed fairly and lawfully.
Click on the links that follow or scroll down for additional information on these topics:
- Personally Identifiable Information
- How We Collect Information
- How We Use Information
- How We Use Cookies
- Security
- Your Access to Information
In addition to this general policy, you may receive notice of other terms that apply to particular promotions or services
2. What Types Of Personal Data Does Verizon Enterprise Solutions Collect?
Verizon Enterprise Solutions needs certain personal data to enable it to provide its products and services to its customers and end users. The data collected will generally include: company name, company size and sector; individual contact names and job titles for delivery, installation, support and billing; postal address; telephone and fax numbers; and e-mail addresses. If you are a consumer customer, Verizon Enterprise Solutions will also collect certain personal data, such as your name, address, telephone number or e-mail address, and credit card number. In providing certain services, Verizon Enterprise Solutions will also have access to network usage data generated during your use of a service.
In certain circumstances, Verizon Enterprise Solutions may also collect financial information about customers and end users from third parties to enable it to assess its risks in granting credit terms and contact information about organizations it considers may be interested in its products and services.
3. How Does Verizon Enterprise Solutions Obtain Personal Data?
Verizon Enterprise Solutions obtains personal data in a number of ways, including from orders placed by customers and end users, both businesses and consumers (whether by telephone, fax or email, Internet or by application form), from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Internet) and from vendors, contractors or applicants for employment. A name, address (postal and e-mail) and telephone number are the most important pieces of information, particularly for customers, but also for job candidates, prospects and Verizon Enterprise Solutions vendors and contractors. We might request other information, based on, for example, the service(s) being ordered or promoted. Verizon Enterprise Solutions also obtains data from third party list brokers, from resellers who pass on data to the company about end users, and directly from the Verizon Enterprise Solutions network.
Verizon Enterprise Solutions may also use "cookies" and similar technology to obtain information about your visits to our sites or your responses to e-mail from us - both individually and in an aggregated form that does not identify you. These reporting tools tell us about parts of our web sites or e-mails in which you showed an interest or took some action, and help us improve the quality and usefulness of our sites. At Verizon Enterprise Solutions, we primarily use cookies to determine what services or promotions are of interest to you.
While cookies help us improve your experience while visiting our sites, and customize our communications to the services you may desire, you have the option to block them through your Internet browser or other commercially available software. However, doing so may make some of our sites' features unavailable to you. We've made it easy for you to remove cookies from your browser. Simply choose from the list below and click on the name of the browser you use to access the Internet to find instructions.
| PC Users | Macintosh® Users |
| Microsoft® Internet Explorer 6.x Microsoft Internet Explorer 5.x Netscape® 7.x Netscape 6.x Mozilla Firefox™ 1.x |
Netscape 7.x Safari 1.x |
4. How Does Verizon Enterprise Solutions Use The Personal Data It Holds?
4.1 Providing and Improving the Verizon Enterprise Solutions Service
Verizon Enterprise Solutions uses the personal data it collects to provide a service to its customers and its end users. Such uses include enabling your account, billing, technical support, product development, fraud detection and prevention, regulatory or law enforcement requirements, and payment application. In addition, Verizon Enterprise Solutions will also use data to improve on the level and type of service Verizon Enterprise Solutions offers to its customers. As part of this interest in improving the service provided, Verizon Enterprise Solutions may also process personal data for the purposes of customer use analysis and reporting.
4.2 Direct Marketing
Verizon Enterprise Solutions may also use your personal information to contact you regarding its products and services. Because Verizon Enterprise Solutions makes many special benefits available to you through relationships with other businesses, it may share customer information with those businesses so that you receive the benefits to which you are entitled. We also sometimes use this information to extend special offers to you jointly with our partners.
Please note, however, that Verizon Enterprise Solutions will only use your personal data for marketing or other purposes unrelated to your specific service where this is in accordance with applicable data protection or privacy law, and any preferences which you expressed when you registered for a service will be honored. You may express your preferences to us when you register or subsequently change your preferences through contact with a Customer Service representative.
5. Does Verizon Enterprise Solutions Transfer Personal Data Overseas?
As a member of the Verizon Enterprise Solutions group, which has companies worldwide providing the highest quality international communication services, the Verizon Enterprise Solutions affiliate providing a service to you may need to transfer your personal information to other members of the Verizon Enterprise Solutions group or to third party companies employed by it to supply certain service elements. Of course, such partners and vendors must use that personally-identifiable information only for the purpose(s) for which it was shared by you with Verizon Enterprise Solutions and protect it from any further use. These companies may be located outside your service country, including transfers to Verizon Enterprise Solutions affiliates based in the United States, as necessary for the provision of your service. Although these countries often do not have the same data protection or privacy laws as your service country, or those countries deemed to provide protections that are "adequate" or "equivalent" to the privacy requirements of your service country, at all times the Verizon Enterprise Solutions affiliate providing your service binds its global employees and partners to the high standard of personal information protection that it commits to you.
6. To Whom Does Verizon Enterprise Solutions Disclose Personal Data?
Verizon Enterprise Solutions will pass personal data within its internal departments in order to fulfill sales and support obligations as well as to finance departments to enable global invoicing.
As a general rule, Verizon Enterprise Solutions does not disclose personal data to unaffiliated third parties except, as communicated to you during your service order, where such disclosures would be necessary for Verizon Enterprise Solutions' provision of the service to you. Such necessary disclosures would occur in accordance with applicable laws and may include: instances where Verizon Enterprise Solutions has contracted with third parties to assist in providing services to Verizon Enterprise Solutions customers, including such elements as delivery, installation and systems support; where Verizon Enterprise Solutions is under an obligation by law to disclose personal data; or where we believe that a disclosure is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with Verizon Enterprise Solutions property or services, or with our customers' or others' use of them.
7. How Does Verizon Enterprise Solutions Protect the Personal Data it Holds?
Verizon Enterprise Solutions takes customer confidentiality and security very seriously. We have implemented the appropriate technical and organizational security measures to protect your personal information, including internal security procedures that restrict access to and disclosure of personal data within Verizon Enterprise Solutions. We also use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the Verizon Enterprise Solutions Web sites and online services, you will need to submit a password or some other type of authenticating information.
Verizon Enterprise Solutions will also actively investigate and cooperate with law enforcement agencies regarding any allegations of abuse or violation of system or network security as set out in the applicable Verizon Enterprise Solutions Acceptable Use Policy http://www.verizonbusiness.com/terms/asiapac/in/aup/.
8. Data Protection Rights
You may access, update, and correct, rectify or delete your personally identifiable information, and may change your marketing preferences at any time, by accessing your account online, by contacting Customer Service through the phone number or e-mail address on your invoice, or through the Company contact information below. Please note, however, that choosing to delete some types of personal information may prevent us from supplying certain services to you as a customer, vendor or partner, or responding to your queries as a job applicant or contractor. In order to better protect you and safeguard your information, we take steps to verify your identity before granting access or making corrections to your information.
9. Contact Details
For questions regarding this policy, please contact the Verizon Enterprise Solutions global affiliate identified on your invoice, send a letter to the direction of "Verizon Enterprise Solutions Legal Counsel" at your local Verizon Enterprise Solutions global affiliate, or send your question directly to:
Verizon Enterprise Solutions
Data Protection Officer - EMEA
Basingstoke Road
Reading, BERKS RG2 6DA
United Kingdom
10. Policy Updates
As part of Verizon Enterprise Solutions' commitment to compliance with data privacy requirements, and to reflect changes in its operating procedures, Verizon Enterprise Solutions may update the terms of this policy from time to time and will post the revised policy at http://www.verizonbusiness.com/terms/asiapac/in/